How to purchase

There are two options for organisations, institutions and other customers wishing to purchase from HI4U:

  1. Online shop purchase. You can purchase directly and pay by card via
  2. You can request a quote for bulk orders by emailing us and once accepted and following confirmation by email, you receive an invoice for

Shipping and delivery

Queries about products or orders can be sent to the same email address.

We aim to process and despatch all orders within three working days of receipt. If products are out of stock we will contact you to discuss options before proceeding.

We charge for postage cost using Royal Mail and other standard services.

Refunds and Returns

Should you change your mind about your order, you can return your book within 21 working days of the delivery of your order. This policy is in accordance with the UK Consumer Contracts Regulations. A full refund will be given for the returned items providing they are in their original condition and accompanied by a copy of the delivery note or receipt.

It is up to you to pay the postage to return any items to us. We recommend using a tracked delivery service to return goods as we are not responsible for any losses for goods that we do not receive.

All refunds will exclude any postage paid over and above our normal delivery charges, such as for faster UK deliveries or postage for overseas orders.

Please note that this does not cover institutional or corporate customers purchasing under a framework contract. If you have purchased on behalf of an organisation, please contact your Account Manager for returns information.

After the 21 day period we will be happy to accept items for return in case the item was found to be faulty.

We will either replace the item or give you a full refund

Returns and Refunds for eBooks

eBook titles purchased cannot be returned, refunded, or exchanged once downloaded. You have the right within 14 days from purchase to cancel your order providing you have not attempted to download the content purchased. If you experience technical difficulty in downloading or accessing a title, please contact us by email for assistance.

The above information is updated in January 2023.